This privacy policy explains what information we collect when you visit this website and share requirements with us, how we use it, and the choices available to you. By using this website and our transfer of information, you agree to the practices described below.
1. Information We Collect
We collect information when you interact with our website and share requirements with us. The information we receive depends on how you use the site.
- Contact details you provide through our Request a Quote and Contact forms, such as name, company name, email address, phone number and country.
- Requirement details you share, including product category, quantity, packaging preference, destination and specification notes.
- Technical information collected automatically while you browse, such as device type, browser, and pages visited.
2. How We Use Your Information
We use the information you share to respond to your enquiry and manage the manufacturing and export discussions that follow.
- To review and respond to quote requests and contact messages.
- To coordinate the manufacturing, quality, packaging, documentation and shipment requirements of an enquiry.
- To maintain a record of our business discussions and transactions.
- To improve our website content and the accuracy of the information we share.
3. Legal Basis for Processing
We process personal information where it is needed to respond to your enquiry, where you have given consent, or where we have a legitimate business interest in strengthening communication and service delivery. Contact information is not used for unrelated purposes.
4. Information Sharing
We do not sell your personal information. Information is only shared where necessary to fulfil your request — for example with logistics partners involved in your export requirement, or where required by law.
5. Cookies and Analytics
Our website may use cookies or similar technologies to support basic functionality and to understand how pages are used. You can control or disable cookies through your browser settings. Disabling cookies may affect parts of the website experience.
6. Data Security and Retention
We apply reasonable technical and organisational measures to protect information we hold. Personal information is retained only as long as needed for the purpose it was collected, or as required for legal and accounting obligations.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct or delete the personal information we hold, or to object to or restrict certain processing. You can raise a request through our contact page and we will respond in accordance with applicable law.
8. Third-Party Services
Where this website links to or integrates third-party services (such as analytics or communication tools), those services operate under their own privacy policies. We recommend reviewing them where relevant.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page, and material changes will be reflected here.
10. Contact Us
If you have questions about this privacy policy or the information we hold, please reach out through our contact page and we will respond promptly.